Shipping policy
Shipping Policy
At Couture Shop (coutureshop.co), we prioritize efficient and reliable delivery for all orders. This policy details our shipping procedures, timelines, and responsibilities. By placing an order, you agree to these terms.
Order Processing
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Orders are processed within 1-3 business days (Monday-Friday, excluding U.S. federal holidays) after payment verification.
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You will receive a confirmation email with order details upon successful purchase.
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Note: Orders placed after 12 PM PST will be processed the next business day.
Shipping Carriers & Methods
We partner with trusted carriers (including USPS, FedEx, and UPS) based on destination and package weight. Available options:
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Standard Shipping (U.S.): 3-7 business days (Free on orders over $50).
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Expedited Shipping (U.S.): 2-3 business days ($9.99 flat rate).
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International Shipping: 7-21 business days (rates calculated at checkout).
Shipping Destinations
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Primary Market: United States (including Alaska, Hawaii, and territories).
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Global Coverage: We ship worldwide except embargoed regions. International customers are responsible for customs duties/taxes.
Shipping Costs & Calculations
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Domestic rates start at $4.99. International rates vary by weight/destination.
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Real-time shipping costs display at checkout.
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Free U.S. shipping automatically applies to orders ≥$50.
Tracking & Delivery
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A tracking number is emailed once your order ships. Monitor via carrier links.
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Allow 24-48 hours for tracking activation after shipment.
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Delivery Issues:
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Missed deliveries: Follow carrier instructions for redelivery/pickup.
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"Delivered" but not received: Contact carrier first, then email trade@coutureshop.co within 7 days.
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Delays & Lost Packages
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Delays: Weather, customs, or carrier errors may extend delivery times. Allow 5 extra business days before contacting us.
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Lost Packages: If tracking shows no movement for 10+ days, email us with order number. We will investigate and reship/refund.
Address Changes & Restrictions
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Ensure accurate addresses at checkout. We cannot modify addresses after shipment.
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PO boxes and military addresses are accepted.
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We reserve the right to cancel orders to high-risk addresses.
Contact & Support
For urgent shipping inquiries:
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Email: trade@coutureshop.co (response within 24 hours).
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Include: Order number, full name, and issue details.
Policy Effective Date
This policy is effective as of August 19, 2025.